Shipping policy

Shipping Policy

Thank you for shopping with Skinova. We are committed to delivering your order as quickly and smoothly as possible.

Order Processing Time

All orders are processed within **1–3 business days** after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a **shipping confirmation email with tracking information**.

Shipping Time

Estimated delivery times:

United Arab Emirates:
1-3 business days

Delivery times may vary depending on location and local courier services.

 Shipping Costs

Shipping costs will be calculated and displayed at checkout.

From time to time, we may offer **free shipping promotions** for over 200 AED orders within the UAE.

Order Tracking

Once your order is shipped, you will receive a **tracking number via email** so you can monitor your delivery status.

Delays

Please note that shipping delays may occasionally occur due to high demand, holidays, or unforeseen courier issues.

Skinova is not responsible for delays caused by shipping carriers or customs clearance.

Incorrect Shipping Information

Please make sure your shipping address is correct when placing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Skinova is not responsible for packages that are marked as **delivered by the courier** but reported as lost or stolen.

If you experience any delivery issues, please contact the shipping carrier directly or reach out to our support team.

 Contact Us

If you have any questions regarding shipping, please contact us:

Email: [support@skinova-ae.com]